How to Use MOHRE Enquiry Services for Contracts, Permits, Salaries, and Complaints

Learn how to access MOHRE Inquiry Services regarding your labor contract, work permit, salary complaints, and reviews of companies on UAE soil. Use these online platforms or the MOHRE app, and keep up with the latest updates and compliance better. Need assistance? Connect with Arnifi for expert services on labor and UAE visas.

1. Introduction

The Ministry of Human Resources and Emiratisation (MOHRE) is at the forefront of labor-related matters in the UAE. Both employers and employees need to stay updated on work permits, contracts, salaries, and complaints. Enter MOHRE Enquiry Services.

With these services, individuals and businesses can immediately access information concerning employment through online platforms without setting foot inside an office. Everything from the status of a work permit to counting salary complaints can be processed via MOHRE to ensure transparency, accuracy, and accountability.

This article takes you through all major MOHRE Enquiry Services and how you can access them online or offline, as well as the details needed to maximize this essential UAE labour platform.

2. What Are MOHRE Enquiry Services?

MOHRE Inquiry Services are official online and offline tools that aid UAE residents, employees, employers, domestic workers, and job seekers in accessing their employment records and tracking applications and statuses related to labor matters.

These services are available on the MOHRE website, via its mobile app, call center, and Tas’heel service centers, and are aimed at improving communication between workers and the Ministry.

With MOHRE, users can:

• Check the validity of their labour card and work permits
• View their labour contracts along with the company registration details
• Track complaints and issues with wages
• Identify whether any labour bans exist

This system benefits both private-sector workers and employers. MOHRE inquiry services ensure that there is compliance with UAE labor laws, fair treatment among all involved parties, and early detection of disputes when they emerge.

3. Key MOHRE Enquiry Services

3.1 Labour Card Enquiry

This service can allow employees or employers to check their labour card’s status, which can show that an employee is legally working in the UAE. MOHRE Enquiry Services can help an individual view the card number, date of issue, and its expiry. Go to the MOHRE website, select “Enquiry Services,” followed by “Labour Card” to view details using the Emirates ID or labour card number.

3.2 Work Permit Enquiry

Work permits empower employees to have legal employment in the UAE. The MOHRE Enquiry Service enables a person to check whether a work permit is either pending, approved, or rejected. Different types of permits, including mission, temporary, or part-time work permits, can all be viewed by employers through the service.

3.3 Contract Enquiry (Labour Contract Lookup)

You can view your official labour contract through the MOHRE portal or app. This contract states job title, salary, duration, and terms. If there is a discrepancy, you can raise a modification request online. Keeping this contract alive will be important for salary and visa renewals.

3.4 Complaint & Grievance Status Enquiry

Workers can also track the status of labour complaints through MOHRE Enquiry Services. Simply enter your case reference number to see the current status. The addition of a helpline and direct contact with Twa-fouq centers ensures that MOHRE workers will receive fair and timely resolutions for their issues.

3.5 Company Registration & Establishment Card Enquiry

It is important not only for an employer but also for PROs since checking the validity of the company registration and establishment card is necessary. This is beneficial to companies managing many employees or renewing their company records.

3.6 Labour Ban Enquiry

MOHRE allows searching by name to check any labour ban. A worker may end up being banned if they violate any of the terms and conditions of the contract or resign before the end date of the contract. You can check, appeal, and even solve these matters legally with MOHRE Enquiry Services.

3.7 Salary Complaint (WPS) Enquiry

Workers can now register and track salary complaints through the MOHRE portal if payment of salaries is delayed, all under the Wage Protection System (WPS), ensuring accountability and availing fair compensation.

3.8 Emirates ID & Passport Linkage Enquiry

Keeps the Emirates ID and passport records linked to that with MOHRE, which matters during renewals of residence or job changes between employers.

3.9 Domestic Worker Enquiries

Encompasses all information related to work permits and contracts of domestic workers. Through MOHRE Enquiry Services, employers can also verify agency registration and sponsorship validity.

3.10 Company/Employer Enquiry

With this, potential employees can check whether a company is accredited before joining. Internal confirmation of compliance and record updates within the MOHRE system can also be accessed by the employer.

4. How to Access MOHRE Enquiry Services

4.1 MOHRE Website

Go to https://www.mohre.gov.ae.

Choose “Services” → “Enquiry Services.”

Select the type (e.g., work permit, contract, complaint) and enter your Emirates ID, passport number, or company code.

4.2 MOHRE Mobile App

Available on both iOS and Android, the app thus allows access to services such as searching for labor card status, viewing contracts, and tracking complaints. UAE Pass can be used to access all features, including signing in by the user.

4.3 Call Center (800 60)

Call the 24/7 helpline of MOHRE to get the help needed. Speak with the customer support representatives, who can assist in a variety of different languages, like English, Arabic, Hindi, and Urdu.

4.4 Tas’heel and Twa-fouq Centers

Credible Tas’heel or Twa-fouq centers are the better places for solutions related to filing inquiries, permit renewals, or settling disputes quickly.

5. Documents and Details Needed for Enquiry

When using MOHRE Enquiry Services, ensure you have the following:

• Emirates ID or passport number
• Labour card number
• Establishment ID or company code
• Work permit or complaint reference number

Having these makes it easier to find things faster and more smoothly gain access to services.

6. Benefits of Using MOHRE Enquiry Services

• Transparency: All labour and employment records are visible online
• Time-Saving: Avoid going to government offices unnecessarily
• Legal Protection: Employees and employers can ascertain compliance
• Real-Time Updates: Receive immediate updates on the status of applications and complaints

MOHRE Enquiry Services offer correct and reliable labour information for users in the UAE, anytime and from anywhere.

7. Common Issues and How to Resolve Them

• Incorrect Contract Details: Set up a correction request through the employer or at the nearest MOHRE centre.
• Work Permit Delays: Employers to check on application status and resubmit incomplete documents.
• Salary Delays (WPS): File a complaint through either MOHRE Enquiry Services or the application.
• Labour Ban Misunderstanding: Check with MOHRE to see if it is a temporary ban or if it pertains to breach of contract.
• Technical Errors: Clear the cache from the browser app or try the MOHRE mobile app for perfection.

Timely intervention through MOHRE Enquiry Services may save the situation from developing into future woes or legal consequences.

8. FAQs

9. When to Seek Professional Support

Professional counsel on lifting labour bans, the renewal of expired work permits, or dealing with major complaints on behalf of a corporation requires a distinguished eye.

Arnifi provides expert consultation on PRO services, visa processing, and labour documentation, ensuring that everything is MOHRE-compliant. For the employee who sees no justice in the company or the company carrying several employees at once, engaging professionals will save much time and money.

10. Conclusion

The MOHRE Enquiry Services platform remains a critical survival tool for any worker in the UAE or an employer. It simplifies management of contracts, payment of wages, and escalation of complaints, all through an online portal.

Be proactive; use MOHRE’s official resources and ensure compliance at every step.

For documentation, visa processing, or corporate assistance, consider Arnifi as your trustworthy partner for labour and business solutions in the UAE.